Creekside RV Resort

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Privacy Policy

1. Introduction

Creekside RV Resort (“we,” “us,” or “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (creeksidervresort.com), make reservations, stay at our resort, or interact with our services.

2. Information We Collect

2.1 Personal Information

  • We may collect the following personal information:
  • Contact Information: Name, email address, phone number, mailing address
  • Reservation Information: Dates of stay, RV specifications, site preferences, payment information
  • Identification Information: Driver’s license number, vehicle registration, emergency contact details
  • Guest Information: Number of occupants, pet information, special requests or accommodations

2.2 Payment Information

  • Credit card numbers, billing addresses, and payment processing details
  • Note: We use secure third-party payment processors and do not store complete credit card information on our servers

2.3 Website Usage Information

  • IP address, browser type, operating system
  • Pages visited, time spent on pages, referring websites
  • Cookies and similar tracking technologies

2.4 Communication Records

  • Email correspondence, phone call records, and feedback submissions
  • Social media interactions and reviews

3. How We Use Your Information

We use your information for the following purposes:

3.1 Resort Operations

  • Processing reservations and managing your stay
  • Providing customer service and support
  • Facilitating activities and events participation
  • Maintaining resort security and safety

3.2 Communication

  • Sending reservation confirmations and updates
  • Providing information about resort amenities and activities
  • Responding to inquiries and requests
  • Sending promotional materials and newsletters (with your consent)

3.3 Business Operations

  • Processing payments and maintaining financial records
  • Improving our services and website functionality
  • Conducting market research and analysis
  • Complying with legal and regulatory requirements

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

4.1 Service Providers

  • Payment processors for transaction handling
  • Reservation management systems
  • Email marketing platforms (with your consent)
  • IT service providers for website maintenance

4.2 Legal Requirements

  • When required by law, court order, or government regulation
  • To protect our rights, property, or safety
  • To prevent fraud or illegal activities

4.3 Business Transfers

  • In connection with a merger, acquisition, or sale of assets (with notice to affected users)

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Secure SSL encryption for data transmission
  • Regular security audits and updates
  • Access controls and employee training
  • Secure storage of physical and digital records

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, including:

  • Reservation records: 7 years for accounting and tax purposes
  • Marketing preferences: Until you opt out or we cease operations
  • Website analytics: 26 months maximum
  • Guest communication: 3 years or as required by law

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Correction

  • Request access to your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your information (subject to legal requirements)

7.2 Marketing Communications

  • Opt out of promotional emails by clicking the unsubscribe link
  • Contact us to remove your information from marketing lists
  • Manage cookie preferences through your browser settings

7.3 California Privacy Rights 

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it’s used.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and advertisements
  • Improve website functionality

You can manage cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

9. Third-Party Links

Our website may contain links to third-party websites, including:

  • Local attractions and businesses
  • Activity booking platforms (like Eventbrite)
  • Social media platforms
  • Payment processors

We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies.

10. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. When we make significant changes, we will:

  • Post the updated policy on our website
  • Update the “Last Updated” date
  • Notify you via email if you have provided your email address
  • For material changes, provide notice as required by law

13. Contact Information

If you have questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us:

Creekside RV Resort
27005 Jones Loop Rd.
Punta Gorda, FL, 33982
Email: [email protected]
Phone: (941) 833-3334

14. Effective Date

This Privacy Policy is effective as of 07/10/2025 and applies to all information collected by Creekside RV Resort from that date forward.